Meet Odin, the in-app AI chat assistant built right into Scaleit W8. Odin can guide you through common tasks, pull reports on demand, troubleshoot issues step-by-step, and submit support requests—all without leaving your software.
How can I use Odin?
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Open it anytime under Help → Odin AI Assistant.
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Powered by our complete online Knowledge Base
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Provides clear, step-by-step instructions and links to detailed articles.
If you are not able to open Odin AI Assistant under Help, please contact your sales representative to get it enabled. Please note you will only have the option open Odin AI Assistant on the latest version of Scaleit W8 6.50
Benefits of Using Odin
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24/7 in-app help—no more waiting on hold for support.
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Immediate answers to everyday questions.
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Quick troubleshooting with guided steps.
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Automatic support request submission when you need expert assistance from our support team.
What can I use Odin for?
Type any of these examples to get started:
- My camera isn't working!
Reconnect your camera simply by asking Odin! No need to call support if your camera suddenly stops working.
Please note: Odin can only reconnect your camera, not setup a new one
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How do I delete a payment?
Note: you can click the link at the end of each response which will open up the most relevant Knowledgebase article for more in depth information; Example Underlined in Red below
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I don't see my ticket list/window:
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How do I reconnect my scale? It says it’s disconnected.
- I want to talk to support:
You can simply ask Odin to create a support ticket or say you want to speak to a person and Odin will automatically create a support ticket describing the issues you've had so support can assist you already knowing how to solve the problem!
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My software is running slow
simply click the "My Scaleit is slow" button in the Odin chat window or say something like "My software is slow" and Odin will automatically speed things up through your database. Odin is equipped with the same tools the support team uses to speed things up when you call in, but it is always available to you no matter that day or time.
- Pro Tip!
Add an email to your user for swifter responses on automated support tickets. The support team can email you directly through the email you enter here: 
- Pro Tip!
And any other question you may have!
Whatever Scaleit questions arise, Odin is ready to help! From troubleshooting to feature inquiries, Odin provides instant expertise and can even contact support on your behalf. It's your always-available assistant for those busy operational periods or when you need help outside regular hours.
Why should I try Odin?
- Instant expert assistance - Get immediate answers to your Scaleit questions without waiting on hold for support calls
- Memory that works for you - Odin remembers your previous conversations and issues, providing personalized support without making you repeat yourself each time
- Keep your business compliant - Concerned about disconnected cameras? Just tell Odin, and it'll help reconnect them quickly to maintain your regulatory requirements
- Detailed support tickets - When you do need human support, Odin creates comprehensive tickets with all relevant information so issues get resolved faster
- Available 24/7 - Get help during busy operations or after hours when the support team is unavailable—Odin is always ready to assist
- Maintain peak performance - If your system ever feels sluggish, just let Odin know and it'll quickly refresh your database—keeping your Scaleit running at its best without interrupting your workday